The Challenge
A prominent corporate service provider faced substantial challenges in managing the document expirations across a diverse client portfolio. With hundreds of clients, each with unique compliance needs and numerous stakeholders, the task of monitoring document expiration dates became a resource-intensive process.
The compliance team spent considerable hours manually tracking and identifying expiring documents, contacting clients to provide renewals, and verifying updated records. This reactive approach placed the provider at risk of missed deadlines, increasing compliance liabilities and impacting overall efficiency and client satisfaction. The labor-intensive process also restricted the team’s capacity to focus on higher-value tasks and strategic initiatives, limiting their overall productivity.