Outsourced Services
An Outsourced Centre of Excellence for Compliance
Increased regulatory scrutiny and heightened global standards requires all financial institutions to constantly upgrade and improve. This is leading to an ever-increasing surge in AML operational volumes. This, coupled with traditional IT systems and manual workflows, has resulted in an increasing cost of AML/KYC compliance.
An outsourced service is a natural solution as financial institutions are struggling to expand their AML operations optimally.
Common operational challenges in compliance processes
The solution to these challenges
Where we come in
Cost Reduction
Enhanced Customer Experience
Improved Risk Management and Financial Crime Compliance
Building Onshore Solution with Skilled Resources
Scalability
Improved Quality
Cost Reduction
- “Pay as you go” cost effective operating model
- Option to cap monthly fees based on agreed number of cases
- Targeting 30% to 50% cost reduction by automating significant manual processing
Enhanced Customer Experience
- Intelligent automation of repetitive tasks and Work-flow case management
- Online channels for self service capabilities
- Ingest available public information direct from primary sources
Improved Risk Management and Financial Crime Compliance
- Independent client outreach model eliminating chances of collusion
- Site visits and verifications to strengthen the control framework
- Regulatory assurance due to independent and credible engagement
Building onshore solution with skilled resources
- Professional client handing of experienced and trained resources
- Enhanced training and development capabilities
- Providing in country data security comfort to regulators due to onshore presence
Scalability
- Economies of scale being a centralised hub for multiple players
- Cloud Infrastructure to manage increase in volumes
- Improved transparency into operational productivity, quality, capacity and forecasting
Improved Quality
- Achieving bank’s / FI’s internal quality standards by achieving consistent pass rates at QA
- Build a culture of quality by aligning performance scorecard based on quality thresholds
- Engagement with the local regulators to seek explicit approvals of outsourcing
